Refund Policy
Commitment Policy
Overview. We are honored to support your mental wellness journey. To maintain the highest quality of care and program integrity, we operate under a clear commitment policy. No Refunds. All purchases and payments made to SomersetHealing Hooves are final and non-refundable. This applies to all individual sessions, multi-session packages, specialized programs, and digital content. Once a purchase is completed, no credits or refunds will be issued, except in specific instances where a refund is strictly required by applicable U.S. law.
Rescheduling and Disputes
Rescheduling. We understand that life happens. If you need to move a session, please provide the required notice as outlined in our booking terms to ensure you do not forfeit the session credits. Charge Disputes. By making a purchase, you agree to these terms and understand that all payments are final. We encourage a culture of open communication and ask that you reach out to us directly to resolve any concerns or questions regarding your billing rather than initiating a chargeback or dispute with your financial institution.
Consult With Us Before Purchasing
We want you to feel confident and informed before you invest in your mental health. If you have any questions about our programs or sessions, please contact us for a friendly conversation before you complete your purchase.